e& Egypt and Ericsson have extended their managed services partnership for an additional five years, with a focus on enhancing AI integration, network scalability, and customer-centric service improvements.
This renewal will help e& Egypt boost operational efficiency, service quality, and user experience while positioning the company for future network growth.
Under the extended agreement, Ericsson will continue to oversee e& Egypt’s network operations and customer support, utilizing advanced network optimization and AI-driven capabilities to improve service quality and scalability.
This partnership will allow e& Egypt to further enhance the user experience and drive innovation within its network infrastructure.
“We are excited to continue our collaboration with Ericsson as we aim to evolve our network and cement our position as Egypt’s leading digital telecom brand,” said a representative from e& Egypt. “This partnership reflects our shared vision of leveraging AI technologies to drive next-generation advancements in telecommunications, enhance customer experience, and pave the way for future growth.”
The renewed partnership underscores e& Egypt’s commitment to exceptional service and its transformation into a technology-driven company.
With nearly two decades of successful collaboration, including two generational shifts in mobile technology, e& Egypt and Ericsson are also preparing to launch 5G services in Egypt.
Ericsson’s expertise in advanced network operations and AI integration will play a key role in enhancing e& Egypt’s capabilities, ensuring that the company remains at the forefront of Egypt’s digital transformation.
